Refund policy

If the artwork is not right for your space, contact us. We will help with the next step.

At a glance

• 30-day returns. Changed your mind? Contact us within 30 days of delivery. No explanation needed.
• Damaged, defective, or wrong item. Contact us within 30 days and we'll replace it or refund you in full, at no cost to you.
• Refunds go back to your original payment method. We process approved refunds within 5 business days of receiving the return. Your bank or card issuer may take another 5–10 business days to post the credit.

Changed your mind

Email hello@thelightstays.com within 30 days of delivery with your order number. We'll send return instructions and a prepaid shipping label.

To be eligible, the artwork should come back with any frame, hanging hardware, and protective materials supplied with it, and without signs of installation or use. Opening the package and looking at the piece the way you would in a store does not affect your return.

On a change-of-mind return, our actual carrier cost for the return label is deducted from your refund. You see the amount before you ship.

Damaged, defective, or incorrect

If your artwork arrives damaged, has a print or frame defect, or isn't what you ordered, we cover the return, including return shipping.

1. Keep the artwork and the packaging.
2. Photograph the full piece, a close view of the issue, and the packaging or shipping label.
3. Email us the order number and the photos.

Once confirmed, you choose a free replacement or a full refund including any shipping you paid. In most cases we don't need the piece back. When we do, we send a prepaid label.

If a package arrives visibly damaged, you may refuse delivery and let us know. We will handle the next step.

What we can't accept

• Requests made more than 30 days after delivery.
• Damage from installation, misuse, accident, unsuitable cleaning, or normal wear.
• Returns sent without contacting us first. We cannot guarantee that an unauthorized package will reach the correct facility.

Nothing in this policy limits any right available to you under applicable federal or state law, including implied warranties where they apply.

Refund timing

We process approved refunds within 5 business days of receiving your return. Your bank or card issuer may take another 5–10 business days to post the credit to your statement. Any shipping you paid is refunded in full whenever the return is our responsibility.

Exchanges

Available sizes, frames and presentations vary by artwork. We do not offer direct exchanges between configurations. Contact us within 30 days of delivery to start a return, then place a new order for the available configuration you want.

How to start

1. Email hello@thelightstays.com with your order number and what you'd like to happen.
2. For damage or a defect, attach photos of the artwork and packaging.
3. Wait for our instructions before shipping anything back.

We reply Monday through Friday, usually within two business days.