Illustration of hands placing a note into an open envelope.

Customer care

When something matters, write.

Before you choose a piece or after you place an order, one clear note is enough. We’ll help with the next useful step.

Start your message

Less explaining. More understanding.

Tell us where you are in the journey. We’ll ask for the detail that helps us answer well, without making you repeat the same story in another place.

Begin here

What are you writing about?

Choose the closest reason. It changes the guidance below, but never closes a door.

Choose the closest reason. You’ll stay here until you’re ready to continue.

Continue to message

Write to us

One message is enough.

After you send it, you’ll see a confirmation here. We’ll reply by email. You do not need to send the same note twice.

Prefer email? Email works too: hello@thelightstays.com. Choose whichever route feels easier; there’s no need to use both. Need to change or cancel an order? Use the order-change guide now. Email cannot guarantee the order can be stopped.

Choose a reason above, or select one here. We’ll keep the form simple either way.

We use these details to read and respond to your message. See the Privacy Policy.

Useful now

You may not need to wait for an answer.