Editorial illustration of a customer reviewing an order beside a laptop and two frame samples.

Change or cancel an order

Plans change. We’re here to help.

Need a different size, a new address, or a cancellation? Share the details, and we’ll check what’s still possible for your order.

Start the request See what can still change

Your order continues as placed while we review your request. We’ll confirm any change by email.

The order decides the options

What is still possible depends on where it is.

Each stage has different options. We’ll check where your order is and explain what we can help with.

Before it is made

A change or cancellation may still be possible. Share the details so we can check; we’ll confirm any change by email.

Once it is being made

Artwork, size, frame, quantity, address and cancellation requests may no longer be possible. We’ll confirm the next available path.

Shipped

The order can no longer be changed or canceled. If the piece is not right, contact us within 30 days of delivery to start a return.

Your options

Let’s look at your options.

Share what you have in mind. We’ll check which changes are still possible.

Artwork, size, frame or quantity

If we have not started making it, we’ll check what can be changed. If we have, we’ll explain the next option.

Shipping address

An address change may be possible before it is made. The destination country cannot be changed on the same order.

Cancel the order

A cancellation may be possible before we start making it. Once it is under way, we will confirm the next available path.

Already shipped

Changes and cancellation are no longer possible. The return route begins after delivery.

Start here

Tell us what you’d like to change.

Share your order number and the details below. We’ll review your request and email you with what’s possible.

  1. The order number from your confirmation
  2. The email used at checkout
  3. The change or cancellation you want
  4. The exact replacement details, when relevant
Email the request instead

Found in your confirmation email.

Do not include payment information.

Your order continues as placed until we confirm a change or cancellation by email.

If the order moved on

The conversation does not end when the piece is made.

We may not be able to reverse the order, but we can explain the next available route. After delivery, eligible returns can be started within 30 days.

Read the return policy

The details, plainly

Before you press send.

Does sending a request stop my order?

No. Your order stays as placed until we confirm a change or cancellation.

Can I change the shipping country?

No. The destination country cannot be changed on the same order. Contact us immediately so we can check the available path.

What if the order has already shipped?

It can no longer be changed or canceled. After delivery, contact us within 30 days if you need to start a return.

How fast do I need to act?

Send a complete request as soon as you notice the change. We’ll check the order’s current stage to confirm what is still possible. Sending a request does not pause the order.

Prefer email? Send the same details in one note.