Shopping with The Light Stays

Shopping safely with The Light Stays.

This page shows how to recognize our official store, complete payment, follow an order and reach customer care.

See the three checks
Editorial illustration of a woman following a path from a web page to a receipt and email
Start at our domainthelightstays.com
Review before placingTotal, delivery and tax in checkout
Keep the recordConfirmation and updates by email

Three checks. One clear path.

These steps keep the purchase inside the store and the decision in your hands.

Editorial illustration of an older man comparing a paper summary with a tablet

Check the address.

Begin at thelightstays.com and enter checkout from the cart on this site. If a payment request arrives separately by message, stop and contact customer care.

Pay only in checkout.

Complete payment only in the checkout reached from this site. Review the total in U.S. dollars, delivery information and applicable tax before you place the order.

Keep sensitive details private.

Do not email us your password, access code or full card number. We never receive or store your full card number; payment is handled by our payment processor.

What we will not ask you to send.

Customer care can help with an order without collecting the keys to your account or payment method.

Password

Your password or sign-in code.

Keep both private. We do not need them to review an order or answer a question.

Card

Your full card number by message.

Payment details belong in checkout, not in email or a customer-care form.

Outside

Payment outside our checkout.

We will not ask for gift cards, cryptocurrency or a separate transfer to complete a store order.

If a message asks for any of these, stop. Start a new email to hello@thelightstays.com instead of replying.

After you order

A record you can follow.

Use the email address entered at checkout. Your confirmation and later order information follow that purchase record.

Editorial illustration of a woman opening an envelope beside a phone

  1. Confirmation

    After payment is authorized, we send an order confirmation to the email used at checkout.

  2. Updates

    We send confirmed order updates by email. When a carrier link or reference is provided, it appears there. Your account remains a supporting order record.

  3. Questions

    Open your newest order email or review the order path. If you still need help, contact us with the order number.

If something goes wrong

Start with customer care.

Tell us what happened and include your order number when you have one. We will point you to the policy and next step that apply.

Contact customer care

The details behind the store.

Six first-party records let you verify who you are buying from, what happens to your payment and what applies after an order.

Before you decide

Questions before you order?

Ask first. Customer care can help you find the right policy or next step.

Ask customer care Browse the collection