Shipping & delivery

Track an order

First, it’s prepared. Then, it travels.

These TLS planning windows include preparation and transit.

Standard 6–14 business days
Express 3–9 business days $29.95 USD

Planning windows, not guarantees. Business days exclude weekends and holidays. Checkout confirms available options, prices and order-specific estimates.

A woman pauses in a warm, light-filled living room.

How timing works

Two stages of delivery.

Preparation

The time before your order is handed over for delivery.

Transit

The journey to your address after handoff.

Shipping options

Choose from the options available at checkout.

Standard

6–14 business days

A planning window for standard delivery.

Express

$29.95 USD

3–9 business days

A fixed rate when Express is available for your order at checkout.

Both TLS planning windows include preparation and transit. Your checkout estimate is specific to your order.

Tracking

Start with your latest TLS email.

Open the most recent shipping update sent to the email address you used at checkout. If the delivery window you were given has passed, contact us with your order number.

Without a link

No tracking link yet?

Your order may still be in preparation. Check your spam folder, then contact us with your order number if you need help finding an update.

With a link

Follow the latest carrier event.

Use the link in your TLS shipping update for the latest available transit information. The detail shown can vary by shipment.

When plans change

If timing changes, the next step stays clear.

Checkout and this page show different windows. Which should I use?

This page offers TLS planning windows for preparation plus transit, not a live quote. Checkout gives the estimates specific to your order. After shipping, refer to your latest TLS update or the carrier link it includes.

I need to change the delivery address.

Contact us with your order number and requested correction. We’ll check whether a change is still possible; address or route changes cannot be guaranteed.

The shipping option I expected is missing.

Checkout only shows options currently available for the address and order in your cart. That result is the final reference.

My tracking link has not changed.

Carrier events are not continuous. If the delivery window you were given has passed, contact us with your order number so we can review the information available.

Why did only part of my order arrive?

Check your latest TLS shipping update for the items included. If you are unsure about the rest of your order, contact us with your order number.

Can you guarantee arrival for a gift date?

Please contact us before ordering with the artwork and destination ZIP code. We can review the information available, but cannot guarantee arrival for a specific date.

Do you ship outside the United States?

This page reflects current U.S. shipping options. Availability for any other destination must be confirmed at checkout.

A human answer

Need help with a delivery question?

For an existing order, include your order number. Before ordering, tell us the artwork and delivery ZIP code you have in mind.

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