Order updates by email

The next word on your order arrives by email.

We send confirmed order and shipping updates to the email used at checkout. Start there whenever you want to know what changed.

See the email journey Find the latest email

If a carrier supplies tracking details, we include them in the email when they are available.

Illustration of a woman reading an order update on her phone as a delivery van passes outside.

Find your order

The shortest route starts in your inbox.

This page never asks for an order number or email address. Search the inbox used at checkout for The Light Stays, then open the newest order update.

First place to look

Find the latest TLS email.

Search the inbox used at checkout for The Light Stays. The newest message tells you the last confirmed status and any available tracking details.

No inbox access is requested here.

For the order record

Open your order details.

Your account keeps the order record together. Shipping updates still arrive by email.

View my orders
Still cannot find the order? We can help with the private order record. Go to order help

The order journey

Five moments. One inbox.

Our email updates use five clear moments. You may not receive a separate message for every moment; each email names the latest confirmed status. Carrier details appear only when available.

  1. Confirmed

    We received the order and sent its confirmation.

  2. Made ready

    Your order is being made ready to ship.

  3. With carrier

    The shipment has been handed to the carrier. A tracking link or reference is included when available.

    Tracking details, when available

  4. In transit

    The carrier has reported that the shipment is moving.

  5. Delivered

    Delivery has been confirmed.

What you may see

What each email situation can mean.

Choose what you see. This guide explains the next useful step without asking for order details.

Start with the checkout inbox

The first search is the simplest one.

Search the inbox used at checkout for The Light Stays, then check spam or promotions. If you still cannot find a message, your account can confirm whether the order is there.

View my orders

The newest TLS message

This is the latest confirmed word.

Open the newest TLS order email. It names the latest status we have confirmed and includes carrier details when available.

Open order details

One order, separate journeys

The emails may arrive separately, too.

One order can travel in more than one shipment. Use the items named in each email to tell which shipment that update covers.

View my orders

Between meaningful changes

A quiet stretch is not automatically a problem.

Keep the newest email as the last confirmed word. If the delivery estimate has passed, bring us in and we will review the order record.

View my orders

After the delivery estimate

This is the moment to bring us in.

Email us with your order number. We can review the order record and point you to the next useful step without asking you to post details here.

Email customer care

The account does not recognize it

Use the same email you used at checkout.

If the order still does not appear, reply to the latest TLS order email or email customer care with the order number.

Get order help

A carrier link will not open

Use the private TLS help route.

Do not enter order details on an unfamiliar tracking site. Email customer care with the order number so we can review the private record.

Email customer care
If this guide does not match what you seeOpen the private order record before sharing any details.
Email customer care

Order help, when needed

When the estimate has passed, the guessing can stop.

Email us with your order number. We will look at the record and tell you the next useful step.

Email customer care Open order account