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Search in plain language or open the chapter that matches where you are. Every route ends in an answer or an action.

What do you need help with?

Search size, hanging, gifts, delivery, returns, damage, refunds, or privacy.

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Choosing your artwork

Scale, materials and what the piece will actually be like on your wall.

Size and scaleCompare proportions before you decide. Materials and qualityPaper, frame, protection and care. Ready to hangSee the included hardware and what to check before drilling. Buying as a giftChoose size and timing before a deadline chooses for you. How your artwork is madeFrom the review to the finished piece. Delivery timingWhat happens before the carrier receives it.

Your order

Payment, confirmation and what can still be changed before it is made.

Payment methodsWhat is accepted and what appears at checkout. I can’t find my confirmationSee when the email is sent and where the order appears next. Change or cancelWhat depends on the current order stage. Correct order detailsSend the order number and the detail that needs changing. Open my ordersSee confirmed details in your account.

On the way

Delivery estimates, tracking and what to do when a shipment goes quiet.

Shipping and deliveryCosts, typical timing and address changes. Track my orderFollow each shipment once the carrier confirms it. My estimate has passedSend the order number and we will trace the shipment. View every shipmentSeparate boxes may have separate tracking.

After it arrives

Returns, damage and the fastest way to make something right.

Returns and refundsContact us within 30 days of delivery. Where is my refund?See approval timing and when your bank takes over. Damaged or incorrect artworkKeep the piece, packaging and three useful photos. Care and installationProtect the paper, frame and finish. Tell us what happenedInclude the order number so the first reply can be useful.

Straight answers

The part you came for.

Short answers first. Full policy only when the detail matters.

How much is shipping?

Standard shipping is free on U.S. orders. Express is offered for $29.95 when available for the piece and address.

Shipping details

How long will delivery take?

Typical delivery is 6–14 business days with standard shipping or 3–9 business days with express. The estimate shown at checkout for your address is the one connected to the order.

Delivery times

Where is my tracking link?

It appears in your account and by email after the carrier confirms the shipment. Orders traveling in more than one box receive separate tracking.

Track my order

Can I change or cancel my order?

Usually, yes, before we start making it. Write as soon as possible with the order number and the exact change.

What can still be changed

What if I change my mind?

Contact customer care within 30 days of delivery. We provide the instructions and label; the actual return-carrier cost is deducted from a change-of-mind refund and shown before you ship.

Returns and refunds

What if the artwork arrives damaged or wrong?

Keep the artwork and packaging. Send the order number plus photos of the full piece, the issue and the packaging. Once confirmed, choose a free replacement or full refund.

Report a problem

Is the texture raised?

No. Everything you see is in the image. Nothing rises off the surface, and any relief or brushwork belongs to the artwork.

Materials and quality

Does it arrive ready to hang?

Framed artwork arrives with hanging hardware matched to the configuration you chose. Check your wall material and use fixings rated for the weight before you drill.

Materials and hanging

I’m buying a gift. Where should I start?

Start with size and the delivery estimate for the recipient’s address. The estimate shown before payment is the one connected to the order, so check it before a date matters.

Plan the timing

How do I make a privacy request?

Start with our Privacy Policy. For a request about this store, contact customer care and say which privacy right you want to exercise. Shopify also provides a Privacy Portal for data it controls.

Make a privacy request

Can I ask a person?

Yes. Send one message with the useful detail. For an order, include the order number and email used at checkout.

Write to customer care

Still holding a question?

A person can take it from here. Tell us what would make the next step easier. We reply Monday through Friday, usually within two business days.